24-Hour BCA Call Center Number and Its Services
BCA call center is a facility provided by the management of Bank Central Asia (BCA) in an effort to provide complaint services from customers. Call center itself is defined as the call center of a company or office to receive or send requests by telephone.
BCA customers who want to communicate to the bank, for example, when there are questions or complaints, can contact via CC number. You can call the contac center number 24 hours, can be through cell phones or landlines from anywhere in Indonesia without the need to enter the code of each region.
However, usually for calls from foreign countries, you have to add a certain code in front of the BCA call center number which we will also discuss in this discussion. In addition, to contact CS melalui customer call center number juga will be charged a tariff. Customers do not need to worry, because the service fee for contacting a CC BCA number is quite cheap.
Interestingly, one of the largest private banks, BCA also offers a call center without being charged service fees. Customers can contact the bank via WhatsApp, social media, email or chat through the official website. For more details, in this discussion, we will review in full about bca call center services. Come on, check it out!
BCA Call Center Number and Its Services
For those who want to contact this Bank through cc service, you can press halo BCA number at 15 00 888 without being accompanied by an area code if you are in Indonesia. The customer service team that receives customer calls through the number will provide answers according to questions. Here are some things that are often asked through Halo BCA:
- Complaints related to problems
Most of the BCA call center call center callers are experiencing problems, both as customers and the general public. For example, an ATM card that is swallowed so that it requires temporary blocking, experiencing fraud cases, blocked account numbers and other problems. Usually, customers will contact CC first when they get a problem because Halo BCA can be contacted 24 hours.
- Stash products
Through the contac center, you can also ask for information about any deposit products offered by the bank. Some of them are Cpresi savings, futures, stages and many other products.
- Credit card
If you are interested in using credit card services, you can also ask for this information through Halo BCA. You can ask about which type of credit card is the most suitable or meets the criteria. In addition, customers who already have a credit card can also apply for a limit increase through the call center.
- Loan Services
Services regarding lending funds are very common in banking activities, including at BCA. You can ask about the available loan information including terms, tenor, interest and other details.
- BCA Syariah
Many customers also contact the BCA call center to ask about Shariah services, for example for funding and deposits.
- Insurance
Called Bancassurance, the products offered include Provisa Syariah, Max / Platinum, Platinum Syariah and other insurance products.
In addition to questions about BCA products as mentioned above, through the call center you can also apply for a new account opening. Moreover, currently Bank Central Asia has provided online account opening services through internet banking and m-banking.
BCA Call Center Service Rates
To contact the bank’s call center, customers will be charged a service fee. If you contact via mobile phone then use the number +62 21 15000 888 where later you will be charged rates starting from Rp 220 per 2 minutes. Information about this service fee may change depending on the policy and the type of provider used to call.
Before contacting Halo BCA, you should prepare personal data such as your full name, place of birth date, account number, and the name of the biological mother. Because usually when contacting banking customer service, you will definitely be given some confirmation questions first for the security of customer transactions.
By preparing the data needed and what questions you will convey, it will save telephone service rates. However, if you don’t want to be charged a service fee, you can contact BCA via WhatsApp, which we will explain in the next sub-discussion.
How to Contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank through a WhatsApp number. This latest service from BCA makes it very easy for customers because they are not charged telephone rates. Moreover, even though they communicate through WhatsApp, customers can still ask about various service products or submit complaints.
Not only that, the call center through this WhatsApp number can also be contacted 24 hours a full time, which means there is no time limit. So that when you need various information, you can get a quick response from BCA. However, you can only use the chat feature and cannot use the video call or voice message features.
Do you already know how to contact the BCA call center via whatsApp number? Here we provide information on the official phone number and how to contact it:
- Save the WhatsApp phone number 0811 1500 998 on your phone. Remember, there is only one bank WA number and the name “Bank BCA” and the verified logo are listed so don’t be fooled if there are other numbers that try to contact you on behalf of BCA.
- To start a chat, go to the previously saved contacts and write down the message starting #HaloBCA. After a while, the customer service team or admin will reply to your chat.
- Then you can submit questions or complaints that you want to submit. For example: “I want to ask you about a loan without grace, how do you do it?”. After that, it remains only to wait for a reply from CS which usually does not take long.
Fyi, if cs have replied to your message and there is no reply again for a long time then the chat column will be ended by the customer service team. You can also send photos in PNG, JPEG or JPG formats via chat. Curious? You can try it yourself, if you happen to be in need of information, there is nothing wrong with contacting BCA via WhatsApp.
How to Contact Halo BCA Call Center for Free
BCA also provides other customer care services, which of course are free of charge for credit, including the following:
- Via Twitter
This Twitter bang account name @haloBCA that you can contact via DM or mention when you have questions about BCA products. Theaccountshould not be locked so that bca Twitter CS can reply to the messages you send.
- Via Chat
Go to the bank’s official website and you can use the available chat features. The official website address is in the bca.co.id, later you can see the pop up messenger in the lower right corner of the site page.
- By Email
Halo BCA’s email address is in the halobca@bca.co.id which you can use to contact the customer service team when you have any questions or complaints. Usually the email admin will discuss your message within 24 hours, but it is possible that it can be faster.
Well, for those of you who plan to contact BCA customer service, you can use one of the call centers above. Record and save information about the BCA Call Center so that if needed at any time it can be useful.